Using Grain to take notes and create live highlights on your video conference calls should be both a pleasurable and painless experience. We aim to provide prompt and high quality support on any issues you may be experiencing related to our video call productivity suite.
If you would like to reach us to report an issue or provide feedback, we'd love to hear from you!
Below are a few ways you may contact us here at Grain:
To connect to live chat, click Support & Resources at the bottom right of your workspace, then select "Chat with Support." Our normal hours of operation are Monday → Friday from 9:00 AM - 5:00 PM Eastern Time.
Need help with meeting recordings, calendar syncing, highlights, stories, integrations or other issues with your account / team's workspace? Let us know and we'll do our best to resolve it!
Submitting Error Reports from the Grain Desktop App (macOS/Windows):
If there's an issue with your experience on the Grain desktop application, you can submit a report of the issue to our engineering teams by visiting the About Grain section of the app and hitting Submit Error Report