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Recording FAQ
How do I import previously-recorded calls?
How do I import previously-recorded calls?

Importing previous recordings from Zoom or uploading a recording file.

Updated over a week ago

How To Import

To import previous Zoom meetings or upload local videos, go to the 'My Library' section in the lefthand toolbar of the Grain web app. You can then select 'Add Recording' in the top right corner > select either 'Import from Zoom' or 'Upload a File'.

Import from Zoom

If you click 'Import from Zoom', this section will automatically compile recordings from your Zoom Cloud and your Zoom local folder.

Once you find a meeting you would like to upload, move your cursor over the recording and select 'Import'.


Upload a File

To import any type of recording file, click 'Upload a File'. It will then prompt you to select a file to upload into your workspace.

When you import a file through the + Add section, the recording will automatically load into your 'My Library' folder where it will be transcribed. You can create highlights and share them with your team and beyond!

Supported file types: .mov, .mp4, .mp3, .wav, .m4a


  • Business seats allow for unlimited file uploads, while free seats are limited to a maximum of 5 uploads.

  • Please note that there is a maximum upload duration of 2 hours.

  • If you receive an error when uploading, it is likely that the file type isn't supported. You can try using a third-party converter tool (e.g., Handbrake) to convert the file to a supported type, and try again. Podcast files with album artwork are an unsupported file type.

  • Uploads are not heavily supported outside the US, causing slower upload speeds which may result in an upload timing out.

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