Billing

How Grain bills you depends on which plan you are on. Pro is a personal subscription for one person. Business and Enterprise are billed per seat across a shared workspace.

Where your billing settings live depends on whether you have a workspace.

Note: When you start a workspace, your billing settings move from Account settings to Workspace settings.

Pro is a single-seat personal subscription. The individual subscription is managed from 'Account settings'.

These are billed per paid seat across your workspace.

Business requires a minimum of 2 paid seats.

Note: Annual billing is charged upfront at a discounted rate. Monthly billing is charged each month at a higher per-seat rate.

Seats exist on Business and Enterprise only. Free and Pro are personal accounts.

Note: All paid seats in a workspace must be on the same plan. To move between Business and Enterprise, every paid seat moves together.

Seats are managed on the 'Members' page. 'Billing' holds your plan, payment method, and invoices.

You can also move someone already in your workspace from a free viewer seat to a paid seat using the dropdown in their row. Only a workspace admin can buy seats.

Seats added partway through a billing cycle are prorated to the card on file. If your workspace already has a paid seat that nobody is assigned to, assigning someone to it costs nothing extra.

To remove a seat, change that member to a free viewer seat on the 'Members' page. The change takes effect at the end of your current billing cycle. The freed seat stays with your workspace and shows in the top right of the 'Members' page, so you can reassign it later without a new charge.

Note: You cannot drop below 2 paid seats on Business.

Grain processes payments via Stripe. Credit card is the standard payment method and can be updated directly in Workspace settings → Billing. On Pro plans, it's located in Account settings → Billing.

ACH (bank transfer) is available on request. Contact help@grain.com to set up ACH as your payment method.

Note: Payment details can be updated directly in your billing settings. For all other billing changes, including updating your billing email, contact help@grain.com.

Your paid subscription remains active until the end of the current billing period. Your data is retained after cancellation and recordings and notes are not deleted automatically. Older recordings are locked until you purchase a plan to regain access to those recordings.

Enterprise customers receive custom invoicing and are billed directly. You can contact your dedicated customer success manager for billing changes, seat additions, or invoicing questions.

I bought a seat but the member still shows as unpaid. Contact Grain support and we will get the seat applied.

Why doesn't my invoice match what I expected? Seats added partway through a cycle are prorated, so your first invoice after adding someone will be higher than your usual amount. Annual plans are charged once upfront rather than monthly.

Can I mix plans in one workspace? No. Every paid seat in a workspace is on the same plan. Pro is a personal plan and cannot be mixed into a workspace at all.

Can I move a seat to a different workspace? Not directly. Seats belong to the workspace that purchased them. Contact Grain support if you need to move someone between workspaces.

When does my change take effect? Upgrades apply immediately. Downgrades and seat reductions apply at the end of your current billing cycle.

Do free viewer seats count toward the 2-seat minimum? No. The minimum applies to paid seats only. You can add unlimited free viewer seats on top.

What happens to my data if I stop paying? Your recordings and notes are retained. On Free, meetings older than 30 days are locked until you upgrade again.