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Troubleshooting Guide
Troubleshooting: Failed Uploads
Troubleshooting: Failed Uploads

Learn how to fix issues surrounding uploading meetings after the fact!

Updated over a week ago

Encountering issues with failed uploads can be frustrating. Here are some practical steps to help you troubleshoot and resolve common problems related to uploading meetings in Grain.

  1. Check Your Internet Connection: A stable and high-speed internet connection is crucial for uploading large files like video meetings. If your connection is unstable or slow, try connecting to a more reliable network.

  2. Verify File Format and Size: Ensure that the file you are trying to upload meets Grain's format and size requirements. Unsupported formats or excessively large files can cause uploads to fail.

    1. You can also try using tools such as Handbrake to reduce the file size and convert files to proper formats:

  3. Clear Browser Cache: Sometimes, clearing your browser cache can resolve issues that affect the performance of web applications, including Grain.

  4. Update Your Browser: An outdated browser may lead to compatibility issues with modern web applications. Ensure your browser is up to date for an optimal experience.

  5. Contact Support: If you've tried all the above steps and still face issues, reach out for support. Provide detailed information about the problem, including the steps you've already tried, to expedite the troubleshooting process.

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