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FAQ
FAQ
Frequently asked questions about using Grain
44 articles in this collection
Written by
Katie Stamey
and
Liz Coffman
Setting up Grain
How do I find my Grain Desktop App Settings?
Locating your Grain Settings
Written by
Katie Stamey
Updated over a week ago
What operating systems does Grain support?
Currently supported operating systems
Written by
Katie Stamey
Updated over a week ago
Recording FAQ
Does Grain require a paid Zoom subscription, or does it work with a free account?
Written by
Liz Coffman
Updated over a week ago
Grain isn't showing up in my meeting.
Hmm, that's strange.
Written by
Liz Coffman
Updated over a week ago
Does Grain keep recording after the scheduled meeting time passes?
Grain isn't married to the time set by your Google or Outlook calendar.
Written by
Liz Coffman
Updated over a week ago
Is it possible to trim a Recording?
Not yet, but we can offer you a simple workaround for now.
Written by
Liz Coffman
Updated over a week ago
I'm having issues uploading audio recordings.
Written by
Liz Coffman
Updated over a week ago
How can I choose which meetings get recorded?
Set recording preferences for your future meetings.
Written by
Katie Stamey
Updated over a week ago
Where does my Recording go?
When the call is over is when the magic begins.
Written by
Liz Coffman
Updated over a week ago
How to completely disable the Recorder
Prevent the recorder from appearing in Zoom
Written by
Katie Stamey
Updated over a week ago
How do I delete a recording from Grain?
Written by
Katie Stamey
Updated over a week ago
How do I import previously-recorded calls?
Importing previous recordings from Zoom or uploading a recording file.
Written by
Katie Stamey
Updated over a week ago
How do I disable/re-enable Grain during my Zoom Recordings?
Written by
Katie Stamey
Updated over a week ago
Adjust Recorder Settings
Make your Grain Recorder work for you.
Written by
Liz Coffman
Updated over a week ago
Which Zoom recordings does Grain support?
Explanation of the types of recordings that are compatible with Grain
Written by
Katie Stamey
Updated over a week ago
How to set up a Custom Local Recordings path in Grain
Changing the folder where Grain imports your Recordings
Written by
Katie Stamey
Updated over a week ago
Does Grain support Zoom Webinars?
How to use Grain for Zoom Webinars
Written by
Katie Stamey
Updated over a week ago
Desktop App FAQ
How do I hide Grain from screen capture?
Keep Grain hidden when you share your screen.
Written by
Liz Coffman
Updated over a week ago
Workspace FAQ
I'm trying to add a member to my Workspace but it doesn't appear to allow me.
Written by
Liz Coffman
Updated over a week ago
I can’t see any of my recordings in the workspace.
😰 Don't worry. Your Recordings aren't lost!
Written by
Liz Coffman
Updated over a week ago
Can I create multiple Workspaces or merge Workspaces in Grain?
Creating & merging multiple Grain Workspaces
Written by
Katie Stamey
Updated over a week ago
How can I remove someone from my Grain Workspace?
Steps outlining how to remove a member from your Grain Workspace
Written by
Katie Stamey
Updated over a week ago
Transcript FAQ
Can I change the transcript language from English retroactively?
Written by
Liz Coffman
Updated over a week ago
I can't see a live transcript for my meeting.
Written by
Liz Coffman
Updated over a week ago
Does Grain support other languages?
How to select multi-language capabilities in Grain
Written by
Katie Stamey
Updated over a week ago
Where is my meeting transcript in Grain?
How to find the meeting transcript in Grain
Written by
Katie Stamey
Updated over a week ago
Can I edit the Grain transcript?
Questions about the Grain Transcript Editing
Written by
Katie Stamey
Updated over a week ago
Sharing FAQ
How do I share a full recording and transcript?
How to share entire Recordings with clients and colleagues
Written by
Katie Stamey
Updated over a week ago
How can I customize my emoji reactions?
We support up to 8 selections and they are configurable via your account settings on grain.co.
Written by
Katie Stamey
Updated this week
Can I default share all Recordings to my Grain Workspace?
How to Default Share All Recordings in Grain
Written by
Katie Stamey
Updated over a week ago
How can I download Grain Highlights?
Instructions on How to Download Highlights in Grain
Written by
Katie Stamey
Updated over a week ago
Notepad FAQ
Why isn't Grain letting me take notes?
How to troubleshoot while using the Grain Desktop Notepad
Written by
Katie Stamey
Updated over a week ago
Can other people see my Grain notes if I share my screen during a zoom meeting?
How to change the visibility settings of Grain notes
Written by
Katie Stamey
Updated over a week ago
Grain for Zoom App FAQ
Getting Started with the Grain for Zoom App
Written by
Katie Stamey
Updated over a week ago
Why isn't Grain appearing even after I installed the Grain for Zoom app?
Written by
Liz Coffman
Updated over a week ago
How can I connect a different Zoom account to my Grain account
Written by
Katie Stamey
Updated over a week ago
How can I edit the length of my highlights in the Grain for Zoom app?
Written by
Katie Stamey
Updated over a week ago
When will my recordings and highlights be available when using the Grain for Zoom App?
Written by
Katie Stamey
Updated over a week ago
Why isn't the Grain Notepad appearing in the Grain for Zoom App?
Written by
Katie Stamey
Updated over a week ago
Uninstalling the Grain for Zoom App
Removing the Grain for App from Zoom
Written by
Katie Stamey
Updated over a week ago
Support
How can I give feedback or request new product features?
How to provide the Grain team with feedback or feature requests
Written by
Katie Stamey
Updated over a week ago
How can I contact Grain Support?
How to reach Grain Support
Written by
Katie Stamey
Updated over a week ago
Other
How can I refer other users to Grain?
Questions about referring other users to Grain
Written by
Katie Stamey
Updated over a week ago
How can I deauthorize Grain from my Zoom account?
Steps outlining how to deauthorize Grain from Zoom
Written by
Katie Stamey
Updated over a week ago