Live chat
Click the ’(?)’ button at the bottom left of your Grain workspace and select ’Chat with support’ to start a live chat.
Our normal hours of operation are Monday to Friday, 9:00 AM - 5:00 PM MST.
Send a message to help@grain.com any time. Include a description of your issue and any relevant screenshots or screen recordings to help the team respond quickly.
Book a demo
To speak with the Grain team about your use case, migration, or Enterprise needs, book a session at grain.com/live-demo.
Submitting Error Reports from the Grain Desktop App (macOS/Windows)
If there's an issue with your experience on the Grain desktop application, you can submit a report of the issue to our engineering teams by opening the Grain app → Help → select ‘Send Log Files.’
Share Feedback or Request New Features
We're always trying to improve Grain and encourage you to write us with any and all product requests.
Send an email to help@grain.co or message us on the live chat at the bottom of the screen. You can also submit a request on this page as well as voting on previous requests.
Enterprise customers
If you are on an Enterprise plan, contact your dedicated customer success manager directly for billing, seat management, and priority support.